We hope you enjoy your custom made leather goods from Atlas Leathercraft!
Please see below for our product return and refund policies
Due to the nature of the belt being custom made for you, we cannot offer a refund due to a change of mind or incorrect size ordered. There is a Size Guide on every belt page and diagram included in the product galleries to help you select the correct size.
If your product arrives damaged or defective, please contact us immediately at Info@AtlasLeathercraft.com within 7 days of receiving the order with photographs of the damage. The purchaser is responsible for organising the safe return of the product to our workshop within 30 days of receiving the order at their cost. Once received and verified, we will re-create the belt and ship to the same address and cover the new shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please be mindful we are a small handcrafted leather workshop and not a global logistics company. We use Australia Post for all our shipments and all products come with tracking which is provided to the customer. Delivery time frames are stated with the shipping options and express options are available. If your item has not arrived within the set time frame please contact us at Info@AtlasLeathercraft.com and we will open an investigation ticket with Australia Post to resolve the issue. Until this issue is resolved we cannot offer a refund on the product until the order is deemed officially lost by Australia Post. The investigation number with Australia Post can be provided if required.
Please note items will only be sent to the address received with the order. However, we know mistakes do happen so if you need to query or change the address (prior to dispatch) please do contact us as soon as possible at Info@Atlasleathercraft.com and we will do our best to help.
Hope this all makes sense and if you have any further queries please don’t hesitate to contact us.